Your purchases
Right of withdrawal and refunds
This page sets out your rights when you buy a product directly from Bagazip at a distance. For contributions to the Ulule pre-sale, Ulule's own terms apply. This is a courtesy English translation; the French version prevails.
1. Scope
These conditions apply to distance sales concluded between Maxime Moreau (Bagazip) and a consumer, directly via the site or any sales channel operated by Bagazip. They do not apply to contributions made on the Ulule platform as part of the pre-sale: those are governed by Ulule's own terms and refund policy.
To date, no direct sale is open yet on bagazip.com; this page sets out in advance the conditions that will apply as soon as a direct sale opens.
2. Right of withdrawal (14 days)
In accordance with Article L.221-18 of the French Consumer Code, you have 14 days to withdraw from a distance purchase, without giving any reason and without bearing any cost other than the cost of returning the product. This period runs from the day you (or a third party designated by you) take physical possession of the product. If the order covers several goods delivered separately, the period runs from receipt of the last item.
3. How to exercise this right
Before the deadline, inform us of your decision by an unambiguous statement:
- by email to hello@maxime-moreau.com;
- or by post to: Maxime Moreau, 4 Grande Rue Du Magny, 85210 Saint Jean d'Hermine, France.
You may use the model form below, but it is not mandatory.
4. Effects of withdrawal and refund
If you withdraw, we refund all sums paid, including standard delivery costs, without undue delay and at the latest within 14 days of being informed of your decision (Article L.221-24). The refund is made using the same means of payment you used for the order, unless otherwise agreed, and incurs no fee.
We may withhold the refund until we have received the goods back or you have provided proof of dispatch, whichever is earlier.
5. Returning the product
You must return the product without undue delay and at the latest within 14 days of notifying us of your decision. The direct cost of returning the goods is yours, unless stated otherwise at the time of sale. You are only liable for any depreciation of the goods resulting from handling other than what is necessary to establish their nature and proper functioning.
6. Exceptions to the right of withdrawal
The right of withdrawal cannot be exercised, in particular, for (Article L.221-28):
- goods made to your specifications or clearly personalised;
- sealed goods that cannot be returned for health-protection or hygiene reasons and were unsealed after delivery;
- digital content supplied on an intangible medium whose performance began with your agreement and express waiver of the right of withdrawal.
7. Legal guarantees
Independently of the right of withdrawal, you benefit from the legal guarantee of conformity (Articles L.217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code). For a non-conforming or defective product, contact us at hello@maxime-moreau.com: the return and the refund or replacement are then free of charge for you.
8. Consumer mediation
For any dispute not resolved amicably, you can use a consumer ombudsman free of charge. The details of the competent ombudsman will be provided in the terms of sale as soon as a direct sale opens.
9. Model withdrawal form
(Complete and return this form only if you wish to withdraw.)
For the attention of Maxime Moreau (Bagazip), 4 Grande Rue Du Magny, 85210 Saint Jean d'Hermine, France — hello@maxime-moreau.com:
I/we (*) hereby give notice of my/our (*) withdrawal from the contract for the sale of the following goods:
— Ordered on (*) / received on (*): …………
— Name of consumer(s): …………
— Address of consumer(s): …………
— Order number (if known): …………
— Signature (only if this form is notified on paper): …………
— Date: …………(*) Delete as appropriate.
Last updated: 4 November 2026.